When navigating to the Reporting page under the Dbvisit Standby web based (GUI) interface it can happen that one or more of the graphs do not load correct, the below article explains how to resolve the issue and provides a workaround.
Reporting Page Graphs Loading Partially or Not Loading
Applicable Error Code
Open Flash Chart JSON Parse Error [Syntax Error] Error at character 0, line 1: ....
Dbvisit Standby 7.0.0 to 7.0.08
If None of the Graphs Are Loading
If none of the graphs are displayed, it is possible that the flash plugin is not installed and enabled in the browser you are using. Please make sure you have installed the flash player and that it is enabled in your browser.
Graphs Are Partially Loading with Some Showing Error as Mentioned Above
This option can happen on Windows based systems. The work-around is to stop Dbvserver service and edit the
dbvserver.conffile located in
$DBVISIT_BASE/dbvserver/confby setting the following values:
Under the [HTTP] and [HTTPS] sections modify the values of
proc_maximumto the value
[HTTP] .... .... proc_minimum = 1 proc_maximum = 1 .... ....
[HTTPS] .... .... proc_minimum = 1 proc_maximum = 1 .... ....
Example locations of the configuration file is:
C:\Program Files (x86)\Dbvisit\Dbvserver\conf\dbvserver.conf
dbvserver.conffile is updated, restart the Dbvserver Windows service for the new settings to take effect.
- Stop Dbvserver Service.
proc_maximumunder the HTTP and HTTPS sections to the value 1.
- Restart Dbvserver Service.
Note: Do not modify any of the other parameters except the
Anton Els March 24, 2014 10:28