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How to create a support ticket

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Charmaigne Bezuidenhout —

Read our docs This article covers the steps to follow on, How to create a support ticket.


Steps to perform
1. Launch the Dbvisit Website and click on SUPPORT

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2. Sign up or sign in to the Support Portal

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3. Once signed in choose the category under which you need the support :
   - Trialing the software
   - Existing Customer
   - Partner

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4. Choose from the dropdown list 

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5. Complete the form with as much details as possible and click SUBMIT :

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You can also see a video of this process at the following link : 
https://vimeo.com/353491489

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Comments

  • Avatar
    Ricardo Rivero

    We are DBVisit partners, working with DBVisit customers.
    How can we review an existing ticket, for example, inc14523 ?
    Regards,
    Ricardo.