As you are aware the End of Life of Dbvisit Replicate was announced in June 2018 and the product has been sunsetted.
However, we will continue to support the terminal release(220.127.116.11). While there will come a point at which we will have to officially end support we will communicate to you at least 6 months prior to reaching that point. Until that time, we continue to provide support until the end of your support contract.
Please also refer to the dbvisit protect service level agreements. https://dbvisit.com/content/dbvisitprotect_service_level_schedule_v4.1.pdf
Below is the link for the documentation:
You can find all the knowledge base articles on Dbvisit Replicate here
If you want the latest software or support for a issue, please reach out to the support team by raising a ticket using the below link.