Observer Configuration fails with a warning message when the mail server got Invalid SSL certificate
Problem Details
Problem Statement
warning: TLS library problem: error:14094412:SSL routines:ssl3_read_bytes:sslv3 alert bad certificate:ssl
Applicable Error Code
warning: TLS library problem: error:14094412:SSL routines:ssl3_read_bytes:sslv3 alert bad certificate:ssl
Affected Versions
v9 and v10
Affected Platforms
Linux and Windows
Dbvisit Observer does proper validation of any TLS-secured connections with an external authority.
This error log indicates that the Observer failed to verify the server's certificate, and so has closed the connection during the TLS negotiation. This has happened because the certificate being presented is invalid if you are using a self-signed certificate i.e not signed by a recognised CA. We recommend getting a valid certificate since this would risk your mail server from attackers
You could try the below workaround until you get a Valid certificate
In Windows, you can stop the service from the service manager
In Linux, you have to manually kill the process
ps -ef | grep observer
kill -9 <pid>
cd $DBVISIT_BASE/observer/conf
vi observer.conf
"tls_skip_verify": true
"notifiers": {
"email": {
"enabled": true,
"tls_skip_verify": true,
"smtp_host": "192.168.56.10",
"smtp_port": "25",
"username": "",
"password": "",
...
"notifiers": {
"email": {
"enabled": true,
"tls_skip_verify": true,
"smtp_host": "192.168.56.10",
"smtp_port": "25",
"username": "",
nohup ./observersvc -f conf/observer.conf &
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